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Terms of Service

Last Updated: March 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Demands Hub AI Solutions LLC, a Maryland limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the SocialForge software-as-a-service platform, including all associated web applications, APIs, documentation, and related services (collectively, the "Service").

1. Acceptance of Terms

By creating an account, clicking "I Agree," accessing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree, you must immediately cease all use of the Service.

YOU ACKNOWLEDGE THAT THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 14 CAREFULLY.

2. Description of Service

SocialForge is a social media management SaaS platform that enables customers to schedule, publish, and analyze content across third-party social media platforms—including but not limited to YouTube, Instagram, TikTok, Twitter/X, LinkedIn, Facebook, and Snapchat—through their respective APIs and OAuth integrations (the "Service").

Independent Product; No Affiliation. SocialForge is an independent product developed by Demands Hub AI Solutions LLC. SocialForge is not affiliated with, endorsed by, sponsored by, certified by, or in any way officially connected to YouTube/Google, Instagram/Meta, TikTok/ByteDance, Twitter/X Corp., LinkedIn/Microsoft, Facebook/Meta, Snapchat/Snap Inc., or any other third-party provider whose APIs or platforms may be accessible through the Service. All third-party brand names, product names, logos, and trademarks referenced within the Service are the exclusive property of their respective owners and are used for identification and interoperability purposes only.

Use Restrictions. The Service is intended exclusively for lawful use by individuals, creators, businesses, and organizations. The Service is not designed for use by individuals under the age of 18.

3. Account Registration and Security

3.1 You must provide accurate, current, and complete information during registration and keep your account information updated.

3.2 You are solely responsible for maintaining the confidentiality of your account credentials, including passwords and any multi-factor authentication methods. You are responsible for all activity that occurs under your account.

3.3 You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to comply with this section.

3.4 You may not share your account credentials, create accounts for others without authorization, or use another user's account without that user's express written permission.

4. OAuth Credentials and Third-Party Tokens

4.1 Your Responsibility. Any third-party OAuth tokens, API credentials, or secrets you connect to the Service are provided at your sole risk and discretion. You are solely responsible for ensuring that such connections comply with all applicable terms of service of the relevant third-party platforms.

4.2 Security Architecture. We employ AES-256-GCM encryption to protect your tokens at rest. The encryption key material is managed separately from the encrypted data. Tokens are decrypted in-memory only for the duration of an authorized publishing or analytics request and are never logged in plaintext. However, no security system is infallible. We expressly disclaim all liability for any unauthorized access to, or misuse of, your credentials arising from third-party attacks or events beyond our reasonable control.

4.3 Third-Party ToS Compliance. You represent and warrant that your use of the Service does not violate the terms of service of any third-party platform. Any suspension or penalty imposed on your third-party accounts as a result of your use of the Service is solely your responsibility.

4.4 Token Persistence. You acknowledge that OAuth tokens may be retained to enable scheduled publishing. You take full responsibility for revoking tokens at the source (the third-party platform's settings) if you suspect compromise.

5. Subscription, Billing, and Payment

5.1 Subscription Plans. The Service is offered under various plans, including a free tier and paid plans (e.g., Starter, Pro, Agency), each with different feature sets, account limits, and pricing as described on our pricing page. We reserve the right to modify plan features and pricing at any time upon reasonable notice.

5.2 Free Trial. New accounts may be enrolled in a free trial. The free trial is provided "as-is" with no warranties of any kind. We reserve the right to modify, limit, or terminate free trial access at any time without prior notice.

5.3 Billing. Paid subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are non-refundable except as expressly set forth in these Terms or required by applicable law.

5.4 Payment Processing. All payments are processed by our third-party payment processor, Stripe, Inc. By providing payment information, you authorize us to charge the applicable fees to your provided payment method. You agree to Stripe's terms of service in addition to these Terms.

5.5 Automatic Renewal. Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date.

5.6 Refund Policy. All fees are non-refundable. We may, in our sole discretion, issue credits or refunds on a case-by-case basis.

5.7 Late Payment. If payment fails, we may suspend or terminate your access to the Service immediately without notice. Reactivation may require payment of all outstanding fees.

5.8 Taxes. All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your purchase.

5.9 Price Changes. We reserve the right to change our subscription fees at any time. We will give you at least 30 days' advance notice of any price increase. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

6. Artificial Intelligence Features

6.1 Nature of AI. Our Service may include AI-powered features (e.g., caption generation, content suggestions, scheduling recommendations). AI-generated outputs may be inaccurate, incomplete, or contextually inappropriate. You are solely responsible for reviewing and approving all AI-generated content before publishing.

6.2 No Liability for AI Outputs. We expressly disclaim all liability for any consequence arising from reliance on AI-generated outputs, including content that may be deemed inaccurate, harmful, or non-compliant with third-party platform policies.

7. Content Standards and Hate Speech Policy

SocialForge maintains a zero-tolerance policy toward hate speech and harmful content. As a social media management platform, you are solely responsible for all content you create, schedule, and publish through the Service. The following standards apply with absolute, non-negotiable force:

7.1 Zero Tolerance for Hate Speech. You are strictly prohibited from using the Service to create, schedule, distribute, or publish any content that:

7.2 Additional Prohibited Content. You may not use the Service to publish:

7.3 Enforcement. We reserve the right to review, remove, or refuse to publish any content that violates these Content Standards, and to immediately suspend or permanently terminate any account responsible for such violations, without refund and without prior notice. We may also report violations to law enforcement authorities and to the applicable social media platforms. Demands Hub AI Solutions LLC maintains absolute discretion in determining what constitutes a violation of these standards.

7.4 Your Responsibility. By using the Service, you represent and warrant that all content you submit, schedule, or publish through SocialForge fully complies with these Content Standards, all applicable laws, and the content policies of all connected third-party platforms. You accept full legal and moral responsibility for all content published through your account.

8. Intellectual Property Rights

8.1 Our Property. The Service, including all underlying software, algorithms, source code, user interfaces, documentation, trademarks, and logos, is and remains the exclusive property of Demands Hub AI Solutions LLC and its licensors. Nothing in these Terms grants you any ownership interest in the Service.

8.2 License Grant. Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal purposes during the term of your subscription.

8.3 Restrictions. You shall not: (i) reverse engineer, decompile, or attempt to extract the source code of the Service; (ii) copy, modify, or create derivative works; (iii) rent, sell, sublicense, or transfer your rights; (iv) use the Service to build a competing product; (v) remove any proprietary notices.

8.4 Your Content. You retain all intellectual property rights in content you submit to the Service. By submitting content, you grant us a worldwide, royalty-free license to use, process, and store that content solely to provide the Service.

8.5 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation or attribution.

9. General Prohibited Conduct

In addition to the Content Standards in Section 7, you agree not to use the Service to:

We reserve the right to investigate and, if appropriate, terminate accounts involved in prohibited conduct.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (i) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; (ii) ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE; (iii) ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (iv) ANY WARRANTY AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED OUTPUTS OR INFORMATION PROVIDED THROUGH THE SERVICE.

WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR OUTCOME. YOU ASSUME ALL RISK FOR YOUR USE OF THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DEMANDS HUB AI SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY:

WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (ii) ONE HUNDRED U.S. DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Demands Hub AI Solutions LLC and its officers, directors, employees, members, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

(a) Your violation of these Terms, including the Content Standards in Section 7;

(b) Your content or use of the Service;

(c) Your violation of any applicable laws or regulations;

(d) Your violation of any third-party platform's terms of service;

(e) Any content you create, schedule, or publish through the Service;

(f) Any claim that your use of the Service caused damage to a third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

13. Account Suspension and Termination

13.1 By You. You may cancel your subscription and terminate your account at any time through your account dashboard. No pro-rated refunds are issued for unused subscription periods.

13.2 By Us. We reserve the right to suspend or terminate your account, with or without notice, for: (i) violation of these Terms or the Content Standards in Section 7; (ii) non-payment; (iii) suspected fraudulent or illegal activity; (iv) requests from law enforcement or government agencies; or (v) any other reason in our sole discretion.

13.3 Effect of Termination. Upon termination, your right to access the Service immediately ceases. We may, but are not obligated to, delete your content. All provisions that by their nature should survive termination shall survive, including Sections 7, 8, 10, 11, 12, and 14.

14. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.

14.1 Informal Resolution First. Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at info@demandshub.com with a written description of the dispute. We will attempt to resolve the dispute within 30 days.

14.2 Agreement to Arbitrate. Except as otherwise provided herein, you and Demands Hub AI Solutions LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final, binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, rather than in a court of law.

14.3 Waiver of Jury Trial. BY AGREEING TO THESE TERMS, BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY.

14.4 Class Action Waiver. YOU AND DEMANDS HUB AI SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

14.5 Arbitration Procedures. Arbitration shall take place in Rockville, Maryland. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.6 Exceptions. Either party retains the right to seek emergency injunctive relief in a court of competent jurisdiction, bring an individual claim in small claims court, or report matters to applicable law enforcement agencies.

15. Consent to Communications

By creating an account, you consent to receive transactional and promotional communications from Demands Hub AI Solutions LLC. You may opt out of promotional emails at any time via the unsubscribe link. You will continue to receive essential account, security, and billing notifications.

16. General Provisions

16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.

16.2 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

16.3 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

16.4 Waiver. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

16.5 Assignment. You may not assign your rights without our prior written consent. We may freely assign these Terms in connection with a merger or acquisition without your consent.

16.6 Force Majeure. We are not liable for failures resulting from causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, government actions, or internet service provider failures.

16.7 Modifications. We reserve the right to modify these Terms at any time with notice. Continued use constitutes acceptance of the revised Terms.

16.8 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

16.9 Contact. For all legal inquiries: info@demandshub.com | Demands Hub AI Solutions LLC, State of Maryland.